Delete my data

How to request deletion

• Step 1. Fill in the request form below using the email address linked to your app account — or email us directly at admin@8visiondigital.co.uk from that address.
• Step 2. Tell us which app your account belongs to (for example, OCHO Tap to Pay).
• Step 3. We will verify that the request comes from the account holder, then delete the data described below and confirm by email. We complete requests within one month, as required by UK GDPR.

What is deleted

• Your account. Your sign-in account (email address and credentials, held in Google Firebase) is deleted.
• Your profile details. Your name and any staff profile information stored against the account are deleted.

What is kept, and for how long

• Sales and transaction records. Records of sales and payments are business and accounting records that we are legally required to retain for up to six years under UK tax law. Once your account is deleted, these records are no longer linked to an active personal account.
• Payment records held by Stripe. Stripe retains payment records under its own privacy policy and legal obligations; we cannot delete these on Stripe’s behalf.
• Crash reports. Crash and diagnostic data in Sentry contains no account details and expires automatically after Sentry’s standard retention period (90 days).

Apart from the records above, no additional copies of your personal data are retained after deletion.